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MagiComJob Avaya Voice Support Engineer

Avaya Voice Support Engineer

We are looking for a L2 Support Engineer to handle incidents related to voice infrastructure (Avaya) for EU region & customers.

Duties include

  • Level 2 call center & maintenance support
  • Resolving high priority (P1 & P2) Incidents
  • Collaborating with 3rd party Vendors, Field Engineers 
  • Proactive monitoring of Avaya Telephony System 
  • Managing and troubleshooting Avaya soft phone applications (Avaya One-X Agent, Avaya One-X communicator, Avaya Agent for Desktop)
  • Managing the overall status and health summary of each administered servers
  • Managing and troubleshooting all kinds of functionality cards of G4x0 gateways

Essential Skills

  • Knowledge of Avaya UC products
  • Should have good hands-on experience of working on IP telephony solutions
  • Should have fair understanding of Network basics, additional certifications in network stream would be beneficiary
  • ITIL knowledge is an added advantage

Desired Characteristics

  • Good oral & written communication skills both in Hungarian and English
  • Team Player and ability to work under pressure
  • Strong analytical and troubleshooting skills.
  • Ability to handle critical customer issues/problems.
  • Able to determine problems and deliver known solutions with a high level of customer satisfaction.
  • Continually develops and maintains technical skills to ensure high quality levels of technical support for end users.
  • Ability to work effectively with and provide guidance to other members of the work group

What we offer

  • An international, inspiring and dynamic environment
  • Continuous learning & development opportunity
  • Competitive benefit package
  • Team building programs
  • Flexible working hours, full home office

Planned starting time and job location

Start: ASAP

Home office / Budapest XIII.

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    Company description

    We are a mid-sized company based in Budapest, interested in IT outsourcing services, active in many European countries.

    We are on a number of platforms in the IT market, in addition to our core activities as hardware and software development, information security consulting and auditing, we deal with the IT operations of smaller companies and we also carry out educational activities in higher education institutions.

    Where could you meet us?

    Piac&Profit ● Pannon Egyetem ● Óbudai Egyetem  ● Hétpecsét Egyesüle ● IIP – Magyarország legkiválóbb vállalatai  ● Variációk1témáraISACA Budapest Chapter ● Metropolitan Egyetem ● Tímár László esettanulmányi verseny ● Hungarian Service and Outsourcing Association tagság   ● AmCham